Return and Exchange
Did you change your mind? Don’t worry; we will manage it!  To ensure customer satisfaction, all of your purchases in are returnable withi...
Thu, 29 Oct, 2020 at 4:25 PM
How do I return an item(s)?
To create a return request please click here Click on My Orders to view your orders and choose the order you wish to return Once you view your order you ...
Mon, 13 Apr, 2020 at 1:53 AM
How to create a return order?
Did you change your mind! you wish to return an item, Please follow this simple steps:  Click on (Person icon) at the top right of your page. Clic...
Wed, 19 Feb, 2020 at 6:00 PM
What is the policy of exchange/refund?
All our products are exchangeable within 7 days and returnable within 3 days from date of delivery to you;  Your ordered items need to be unused, unwas...
Mon, 13 Apr, 2020 at 1:56 AM
When will I get my refund?
Once we receive your returned Item the amount will be refunded back to your credit card within 7 to 14 days.
Mon, 13 Apr, 2020 at 1:56 AM
Who pays for the shipping charges when I return an item?
The customer will handle the delivery return charges which is 35 SR.
Mon, 13 Apr, 2020 at 1:58 AM
I paid through Cash on Delivery, how will I receive a refund for my item?
COD "Cash On Delivery" It will be kept as a store credit in your account which you will be able to use it anytime. If you require to have the refu...
Mon, 13 Apr, 2020 at 2:01 AM
What if I bought an item from outside KSA through international shipping service offered by and I want to return it?
Unfortunately we don't perform return/exchange service outside Saudi Arabia (return/exchange service available only in Saudi Arabia).
Mon, 13 Apr, 2020 at 2:02 AM
Can I exchange or return the Mouth Mask
The Mouth Mask Items are not eligible for returns or exchange due to health and hygiene reasons instructed from Ministry of Health. 
Thu, 4 Jun, 2020 at 5:37 PM