Return cases:

  • When a manufacturing fault occurs.

  • Product damage during shipment.

  • Product defect.

  • Wrong product delivered.

  • The product is not suitable for you.



Return conditions:

  • Return the product in its original condition inside the bag, product box and brand card. 

  • Provide the receipt.

  • The product is unused, unwashed and not missing any parts.

  • Returning service is only available for the requests inside KSA. 

 



Notes:


  • You can make your return request within 7 days from the date of delivery to you.

  • The "Cash on delivery"  and "shipping" fees are not refundable. 

  • Before contacting the customer service team please make sure that the status of the shipment you want to return meets the conditions below. 

  • If there is any defect in the quality and specifications of the product, a return request will be made and you will be refunded by Kaafmeem, in case the returned products don't meet the returning conditions it will be refused and delivered to you again with the shipping fees 50 SAR to pick up and deliver again.

  • You must report the product with damage, defect, factory issues, or error in the product itself maximum in 7 days from the date of delivery to you so we could proceed the return process.

  • All of your purchases are refundable based on your payment method.

  • You can get only one free return with free shipping for each order.

  • Delivery charges are deducted from the refund if you use cash on delivery (COD) method.